Royal Canin
Terms & Conditions Library

Privacy & Copyright

The following is applicable in all cases in addition to the specific terms below. Acceptance of any specific offer or competition terms and conditions also implies acceptance of the following privacy and copyright terms.

Use of our web site

We offer an online information and communications service that we hope you will find entertaining and informative. There are a few rules that our visitors must follow when using our site, so we ask all our visitors to read these General Terms and Conditions (“Agreement”) carefully.

Please be sure to read this Agreement carefully, especially the disclaimers and limitations of our liability, since use of this site constitutes your acceptance of, and agreement with, the terms and conditions set out in this Agreement.

We do not intend to make changes to our terms and conditions very often but reserve the right to do so. However, it is always agood idea to double check when you visit our site to ensure that you have read and agree with our most current terms and conditions. Any change in our terms and conditions will be prospective only. We generally do not make any changes to our terms and conditions that have a retrospective effect unless legally required to do so. Your continued use of this site after that time will constitute your acceptance of any new or amended terms.

Copyrights

All copyrights and other intellectual property rights in the artwork, graphics, text, video and audio clips, trademarks, logos and other content available on this web site (“Content”) are owned by Crown Pet Foods Ltd or used with permission.

Although you can copy any part of this web site to your own computer for your personal use, you may not copy or incorporate any of the Content available on the web site into any other work, including your own web site, or use the Content in any other public or commercial manner. That means you may not post or redistribute any portion of our web site unless you have written permission from us to do so. That also means that Crown Pet Foods retains full and complete title to all such Content, including any downloadable software or code, any images incorporated in or generated by the software, and all data accompanying it. You must not copy, modify, reproduce, upload, transmit, distribute, disassemble or otherwise convert it to another form.

You may not change any of the notices regarding copyright, trademarks or other marks that may accompany the Content. If you want to link to the home page of our site, that's OK, but please don't use our Content in your own site. You may not deep link (i.e., link to any page other than the home page) to our site without our specific written permission.

Submissions

We will respect your rights regarding the protection of personal data, we are glad to receive from you any stories, comments, suggestions, ideas, graphics, pictures or anything else, but do please remember that, by uploading or sending us such material through this site, you assign all your interest in it to Crown Pet Foods Ltd and, depending on which law applies, Crown Pet Foods Ltd will either own the material you send to us on this site or you will be deemed to have granted Crown Pet Foods Ltd an exclusive and perpetual license to use it.

That means that all stories, comments, suggestions, ideas, graphics, pictures or other information uploaded or sent to Crown Pet Foods Ltd through this site, not in connection with a job application, are automatically deemed to be either the property of Crown Pet Foods Ltd or can be used by it. This information is not confidential and we can use it as we see fit - that includes reproducing it, disclosing it, publishing it, or broadcasting it here or somewhere else, in this or any other medium now known or later invented. Under no circumstances are you entitled to any payment if we do use your submission for any purpose.

Use Restrictions

You may not engage in any activities through the web site which are unlawful, offensive, abusive, which violate the rights of third parties, or which inhibit other users from using and enjoying this web site. You may not monitor or copy Content on the web site, by using any robot, “bot,” spider, crawler or other automatic device or manual process, without our written permission, or engage in any activity which interferes with the proper working of the web site. You agree to indemnify, defend and hold harmless Crown Pet Foods Ltd and its subsidiaries, affiliates and employees from any damages, liabilities and expenses (including reasonable legal fees) arising from any third party claims resulting from, or arising out of, your use of the web site. We reserve the right to terminate your access to the web site at any time, without notice, for any reason whatsoever.

No Endorsements

Although this web site may refer to products or services of third parties or link to third party sites or information, we do not endorse or make any warranties or representations about them. Any links to other sites are provided for your convenience only. You need to make your own decisions regarding third party products, services and web sites.

Privacy Policy

Please ensure that you read our Privacy Policy and the data protection consents, in order to learn about what personal information we collect at this site, how we handle it and for what purposes we use it.

Use of this Site: Limitation of Liability and Disclaimer

NEITHER Crown Pet Foods Ltd NOR ANY OF ITS WORLDWIDE AFFILIATES, NOR ANYONE WHO HELPED DEVELOP, CREATE, PRODUCE OR DELIVER THE CONTENT ON THIS SITE IS LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNLESS THEY ACTED WILLFULLY OR WITH GROSS NEGLIGENCE OR THAT LIABILITY MAY NOT OTHERWISE BE LAWFULLY EXCLUDED. THIS INCLUDES, BUT IS NOT LIMITED TO:

  • DAMAGES INTENDED TO COMPENSATE YOU DIRECTLY FOR ANY LOSS OR INJURY;
  • DAMAGES THAT DO NOT FLOW DIRECTLY FROM AN ACTION, BUT ONLY FROM SOME OF THE CONSEQUENCES OR RESULTS OF SUCH ACTION (CONSEQUENTIAL DAMAGES); AND
  • OTHER MISCELLANEOUS DAMAGES AND EXPENSES, SUCH AS INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES. THIS EXCLUSION WILL NOT COVER LIABILITY FOR DEATH OR PERSONAL INJURY OR LIABILITY FOR A BREACH OF STATUTORY OR CONTRACTUAL DUTIES.

We use reasonable efforts to ensure that accurate information is provided on this site, but do not guarantee such accuracy, and make no representations regarding the use or results of use of any Content on this site in terms of its accuracy, reliability or any other matter. WITHOUT LIMITING THE FOREGOING, AND TO THE EXTENT PERMITTED BY LAW, THE FUNCTIONS CONTAINED IN THIS SITE, THE OPERATIONS OF THIS SITE AND ALL CONTENT ON THIS SITE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT (BUT EXCLUDING ANY IMPLIED WARRANTY OR CONDITION WHICH MAY NOT BE LAWFULLY EXCLUDED). THERE IS NO WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE INFORMATION ON THIS WEBSITE. THERE IS NO WARRANTY THAT THIS WEB SITE, THE INFORMATION CONTAINED IN IT OR OUR EFFORTS WILL FULFILL ANY OF YOUR PARTICULAR PURPOSES OR NEEDS.

While we reserve the right to remove any postings or any other information that we feel may be offensive or otherwise objectionable, we are not responsible for any material posted by any user or for any information whatsoever contained in any linked sites. YOU AGREE THAT Crown Pet Foods Ltd AND ITS WORLDWIDE AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR ANY DEFAMATORY, OFFENSIVE, INFRINGING OR ILLEGAL CONDUCT OF ANY OTHER VISITOR TO THIS SITE OR ANY OTHER THIRD PARTY.

Other

If any provision of this Agreement is found to be void, unlawful or unenforceable for any reason, that portion shall be deemed severable from these terms and shall not otherwise affect the validity and enforceability of any remaining provisions. Crown Pet Foods Ltd reserves the right to pursue any remedy available to it at law or in equity if you breach this Agreement.

Crown Pet Foods Ltd Privacy Policy

We care about your privacy. We want to tell you in detail about the policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personally identifiable information (‘personal information’) you entrust to us, and understand how we manage your personal information to offer you the best possible products, services and experiences. The server(s) that make(s) this site available, and databases where information may be stored, may be located outside the country from which you accessed this site, but we will collect, process and use personal information only in accordance with this policy. The personal information made available to us may, therefore, be transmitted abroad. By visiting this site and submitting information, you consent to such collection, processing, transfer and/or storage of your personal information.

While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retrospective effect unless legally required to do so.

The content on our sites may include, among other items of interest, entertainment, games, surveys,and competitions and may also include advertising and opportunities to shop online. We may also provide information on our company and our products, and may also offer opportunities to apply for employment or obtain information about job vacancies. We hope that you enjoy our site and will come back often to visit!

Please take a moment to review our policy in detail. To assist you, we offer this short summary.

We use your personal information to fulfill your requests and serve you better. We do not share your personal details with outside third parties without your consent.

We will only send you materials you have indicated you want to receive according to your preferences, and we will honour your opt-out requests. We use cookies to help us understand the features that apply to visitors, provide better functionality, and offer you personalised content.

We adopt careful procedures to protect your personal information, and use special care to protect credit card data you give us when you shop online.

We do reserve the right to use or disclose your personal information in certain circumstances, such as to satisfy a legal request or protect our property.

When do we collect personal information?

We collect personal information, such as names, addresses, e-mail addresses, hobby or activity information, demographic information (age, gender, etc.), employment and job preferences, or other preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information online to enter competitions, to obtain information or submit a comment, to register for a newsletter, or to place an order. We may also obtain contact lists, demographic, and other information from other sources. For the convenience of our customers and to better serve you, we combine the data. You can change your preferences about receiving offers and information from us at any time.

What do we do with your personal information?

We collect personally identifiable information to enter you in competitions and notify you of results, to e-mail you with updates and news, to respond to your questions or comments, to register you for certain features, to send you updates when job vacancies that fit your profile arise, to provide personalised content, information, and/or to send out brochures, coupons, samples, offers and other information on our products or our company. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information online will get it. If we are not sure of your preferences we may ask you about them. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us.

Sometimes our brands will make offers, coupons and information, including catalogues, available to you via mail. We may also use lists we have received from third parties or public sources to send you this information. You may "opt-out" of receiving offline communications from our brands at any time.

We may purchase and use opt-in e-mail lists to contact potential customers. We will honour opt-out requests and ask those providing lists to give us assurances that e-mail contact information is provided only for those consumers who have expressed a desire to receive offers and information by e-mail.

Personal information is used solely by us, and our affiliates, agents or business partners who help make this site and its content and the products and services at this site, available to you in order to respond to your requests (like fulfilling online shopping orders or offering a competition or promotion), and to better serve you, consistent with this policy. Data may be shared or combined between current or future affiliates, subsidiaries or other related entities of our company to enhance efficiency and minimise duplication of contacts with you. In addition, we may occasionally ask you if we may share information with other trusted third parties. We will let you know at the time the information is collected if such third-party sharing is anticipated, will identify the types of businesses at the area of collection, will describe the information we will share (like your mail or e-mail address) and will only share data if you agree. We will share personal data only with those who have agreed to follow careful policies.

What are cookies?

Cookies are data files that a Web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you. Our sites use cookies for a variety of purposes. We use cookie technology and IP addresses to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalised online experience.

How do we use cookies?

Visitors to our sites use different web browsers and different computers. To make your visits as easy as possible with the technology you use, we automatically keep track of the type of browser (e.g., Internet Explorer, Firefox) and operating system (e.g., Windows, Mac) used by a visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This data tells us if more visitors prefer certain features or areas to others, which helps us keep our site fresh and interesting to the majority of our visitors.

How do we use cookies to personalise your experience at our sites?

Cookie technology helps us deliver content tailored to a visitor’s interests, and allows us to make ordering products, entering and participating in competitions, and offering other functions at our site easier for our visitors. Sites that offer online shopping use cookies to remember and process the items in your shopping cart. Where permitted, we may associate personal information with a cookie file in such instances.

What if you don't want cookies?

If you don't want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Firefox). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.

What about message boards, or other interactive forums?

We may offer message or bulletin boards, or interactive areas where visitors may post comments or information for our visitors’ enjoyment. If there is a bulletin or message board, or other interactive areas where personal information may be posted at this site, be sure to check our rules before entering, as you will be bound by them as well as our General Terms and Conditions. As you know, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post.

Is credit card / transaction information secure?

We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure. We take precautions to safeguard your credit card data in our internal systems.

What do we do to safeguard personal information?

We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfill your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors, and honour your preferences about contacts you receive.

What about links to other web sites?

We may offer links to other sites outside the Crown Pet Foods Ltd family of companies. However, we try to link only with Websites that share our values. You should always check the privacy policy of any linked Web site to understand their personal information collection practices, including how they may use cookies. We are not responsible for the content or information collection policies of sites operated by other companies. If you visit another site, you should review their privacy and other policies.

What else do you need to know?

We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.

What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications? If you would like us to access, update, change, or delete information we have about you in our marketing database (subject to any applicable legal exceptions), would like to opt out of receiving further communications from us, or have questions about our privacy policy, please contact us.

Company Registration

Registered Name: Crown Pet Foods Ltd.
Registered Address: Oak Tree Meadow, Blackworthy Rd, Castle Cary, Somerset, BA7 7PH.
Registered Number: 2744493

Good Citizen FREE bag of Royal Canin dog food

Registration open from 01/09/2013 to 31/12/2015.

Good Citizen Dog Scheme 1.5kg - 2kg Free Bag Voucher

  1. Online registration via www.royalcanin.co.uk/goodcitizen only.
  2. Requires unique code obtained from your Good Citizen Dog Scheme free bag booklet.
  3. Requires internet access, use of a valid email address and registration with Royal Canin (you will be prompted to create a new profile if you do not have one).
  4. Registration prohibits subsequent registration to the Training Club scheme offers.
  5. Vouchers are sent by post within 5 working days of registration.
  6. Vouchers valid for 56 days from date of online registration.
  7. Photocopies of vouchers will not be accepted.
  8. One voucher per person for redemption.
  9. Not to be used in conjunction with any other Royal Canin offer.
  10. Open to residents of UK only.
  11. Open to persons aged 18 or over only.
  12. No purchase necessary.
  13. No cash alternative.
  14. Non-transferable.
  15. Royal Canin's Privacy & Copyright terms apply in addition to those stated here; acceptance of these terms and conditions also implies acceptance of our Privacy & Copyright terms.
  16. Free bag voucher is only valid against a single 1.5kg - 2kg bag with a highest value of £13.59 from the following Royal Canin products: X-Small (Junior, Adult, Mature +8, Ageing +12), Mini (Starter, Junior, Adult, Mature +8, Ageing +12, Dermacomfort, Sensible, Light), Bichon Frise, Cavalier King Charles (Junior, Adult), Chihuahua (Junior, Adult), Dachshund (Junior, Adult), Jack Russell Terrier, Maltese, Miniature Schnauzer (Junior, Adult), Poodle, Pug (Junior, Adult), Shih Tzu (Junior, Adult), West Highland White Terrier, Yorkshire Terrier (Junior, Adult).
  17. Not redeemable against Veterinary Therapeutic (Clinical) or Professional ranges.
  18. Only valid in the retailer or veterinary practice selected during registration.
  19. Not valid with online retailers or at shows or exhibitions.
  20. While stocks last.
  21. Royal Canin reserves the right to end this activity at any point at its discretion.

 Good Citizen Dog Scheme 3kg - 4kg Free Bag Voucher

  1. Online registration via www.royalcanin.co.uk/goodcitizen only.
  2. Requires unique code obtained from your Good Citizen Dog Scheme free bag booklet.
  3. Requires internet access, use of a valid email address and registration with Royal Canin (you will be prompted to create a new profile if you do not have one).
  4. Registration prohibits subsequent registration to the Training Club scheme offers.
  5. Vouchers are sent by post within 5 working days of registration.
  6. Vouchers valid for 56 days from date of online registration.
  7. Photocopies of vouchers will not be accepted.
  8. One voucher per person for redemption.
  9. Not to be used in conjunction with any other Royal Canin offer.
  10. Open to residents of UK only.
  11. Open to persons aged 18 or over only.
  12. No purchase necessary.
  13. No cash alternative.
  14. Non-transferable.
  15. Royal Canin's Privacy & Copyright terms apply in addition to those stated here; acceptance of these terms and conditions also implies acceptance of our Privacy & Copyright terms.
  16. Free bag voucher is only valid against a single 3kg - 4kg bag with a highest value of £23.29 from the following Royal Canin products: Medium (Starter, Junior, Adult, Adult 7+, Ageing 10+, Dermacomfort, Sensible, Light), Maxi (Starter, Junior, Junior Active, Adult, Adult Body Condition, Adult 5+, Ageing 8+, Dermacomfort, Sensible, Light), Giant (Starter, Puppy, Puppy Active, Junior, Junior Active, Adult, Sensible), Beagle, Boxer (Junior, Adult), Bulldog (Junior, Adult), Cocker (Junior, Adult), French Bulldog (Junior, Adult), German Shepherd (Junior, Adult), Golden Retriever (Junior, Adult), Great Dane, Labrador (Junior, Adult), Rottweiler.
  17. Not redeemable against Veterinary Therapeutic (Clinical) or Professional ranges.
  18. Only valid in the retailer or veterinary practice selected during registration.
  19. Not valid with online retailers or at shows or exhibitions.
  20. While stocks last.
  21. Royal Canin reserves the right to end this activity at any point at its discretion.